Shipping Policy

gaisél is not responsible for reimbursement if shipments are delayed because of carrier delays.

Please note your order(s) may be shipped in multiple package orders and may arrive at different delivery dates. Please refer to the tracking number(s) provided via email once your order(s) have been crafted and shipped.

 Shipping Address: 

You are responsible for entering the correct shipping information. Please double-check that your shipping address is accurate before completing your order. gaisél is not responsible for refunds and or reimbursements if your shipping address was wrongly inputted. In the event your shipping address was incorrect, please contact us at hello@gaisel.com within 48 hours of placing your order, to correct the shipping address. After 48 hours the shipping address can not be changed.

Order Delivery Problems: 

If tracking shows an order was delivered but you can’t find it, please do the following:

Verify your order and tracking information.
Look around the entirety of your home for the package including your mailbox.
Check the signature on the delivery notification.
Check with your neighbors to see if they accidentally received it.
Contact the carrier with the tracking number to see if they are able to provide an update.
Wait 24 hours. In some cases, carrier systems may be off from the actual travel time of the package.

If you still have not received your package after 24 hours, please contact us at hello@gaisel.com, the customer assumes all responsibility for the lost package if it is not reported within 5 business days of its stated delivery date. 

Package Damaged During Delivery:

If your package was received damaged, please do the following:

If the package requires a direct signature, do not sign for it. Deny signing it because of damage.
Take a picture of the exterior of the package from all sides.
Take a picture of the contents of the package.
Take note of which items are and are not damaged.
Please send this information to our customer service team at hello@gaisel.com so we can work to resolve the issue.